WE ALIENS

Service Agreement Policy

WE ALIENS AGENCY

This Service Agreement Policy outlines the framework governing professional engagements between WE ALIENS (“WE ALIENS”, “we”, “our”, or “us”) and its clients. As a digital marketing agency and software development company, this policy defines the general terms under which services are delivered.

This policy applies to all clients who engage with WE ALIENS for digital marketing, creative production, or software development services unless otherwise specified in a separate written contract or project agreement.

1. Scope of Services

WE ALIENS provides a range of professional services that may include, but are not limited to:

  • Digital marketing strategy and campaign management

  • Social media marketing and content production

  • Search engine optimization (SEO)

  • Paid advertising campaign management

  • Branding and creative design services

  • Website design and development

  • Mobile application development

  • Custom software development

  • Media production and marketing consultancy

The specific scope of services, deliverables, and project objectives will be clearly defined in a proposal, quotation, or project agreement approved by both WE ALIENS and the client.

Any additional services outside the agreed scope may require a revised proposal, timeline adjustment, or additional fees.

2. Project Timelines

Project timelines are established based on the scope of work, complexity, and client requirements.

Clients agree to:

  • Provide necessary content, materials, and approvals within the agreed timeframe

  • Respond to feedback requests and revision approvals promptly

  • Maintain communication with the assigned project manager when required

Delays caused by missing information, late approvals, or client-side issues may result in adjustments to the project schedule.

WE ALIENS will make reasonable efforts to deliver projects within the agreed timeline but cannot guarantee completion dates if external factors affect progress.

3. Revisions Policy

WE ALIENS may include a defined number of revisions for certain services such as:

  • Graphic design and branding

  • Website user interface design

  • Marketing content and creatives

  • Software interface adjustments

The number of revisions included in a project will be specified in the project proposal or service agreement.

Additional revisions beyond the agreed limit may incur extra charges.

Revision requests must remain within the originally approved project scope. Requests that significantly alter the original concept may be treated as a new project phase.

4. Payment Terms

Payment structures vary depending on the type of service and project scope. Payment terms will be specified in the service proposal or invoice.

Common payment structures may include:

  • Full upfront payment for smaller projects

  • Milestone-based payments for development projects

  • Monthly retainers for ongoing digital marketing services

Clients agree to:

  • Pay invoices within the agreed payment period

  • Cover any applicable transaction or banking fees

  • Ensure that required payments are completed before final project delivery when applicable

WE ALIENS reserves the right to pause or suspend services if payment obligations are not met.

5. Cancellation Policy

Clients may request to cancel a project or service engagement by providing written notice to WE ALIENS.

In the event of cancellation:

  • Payments already made for completed work are non-refundable

  • Work completed up to the cancellation date will be invoiced accordingly

  • Any prepaid services not yet started may be subject to review under the refund policy

WE ALIENS also reserves the right to terminate services if:

  • The client violates agreed terms

  • Payments remain unpaid beyond the agreed deadline

  • The client engages in illegal, unethical, or harmful activities

6. Confidentiality

WE ALIENS recognizes the importance of protecting confidential business information shared during project collaboration.

Both WE ALIENS and the client agree to:

  • Maintain the confidentiality of proprietary information

  • Protect sensitive business data, strategies, and technical materials

  • Avoid disclosing confidential information to third parties without consent

Confidential information may include business strategies, customer data, software architecture, marketing plans, financial information, and any proprietary materials shared during the project.

Confidentiality obligations remain in effect even after the completion or termination of the service agreement.

For inquiries regarding this Service Agreement Policy, you may contact:

WE ALIENS AGENCY
Email: info@wealiens.com
Website: www.wealiens.com

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